Privacy Policy

Last updated: June 2026

Fiona Horton Reflexology is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains what information I collect, how I use it, how it is stored, and your rights under UK data protection law.

Who I Am

Fiona Horton Reflexology is the data controller responsible for the personal information you provide through this website and during your treatment.

Contact Details

Fiona Horton Reflexology

Email: fcmhorton@gmail.com

Telephone: 07763 142959

Address: Pear Tree House, Long Marston, Stratford-upon-Avon, CV37 8RD

Website: www.fionahortonreflexology.com

Information I Collect

Depending on how you interact with my practice, I may collect:

• Your name
• Email address
• Telephone number
• Information provided through website contact forms
• Appointment and treatment information
• Medical history and health information relevant to your treatment
• Notes made during and after consultations
• Information relating to payments and bookings (I do not store payment card details)
• Website usage information collected through cookies and analytics tools

How I Use Your Information

I use your personal information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide reflexology treatments safely and effectively
• Maintain treatment records
• Comply with legal, insurance and professional obligations
• Improve my website and services
• Send occasional information about services, offers or updates where you have agreed to receive these communications

I will only use your information for the purposes for which it was collected.

Lawful Basis for Processing

Under UK GDPR, I process personal information under one or more of the following lawful bases:

Contract

To communicate with you, arrange appointments and provide reflexology treatments.

Legitimate Interests

To operate and manage my practice, maintain treatment records and provide ongoing client support.

Consent

Where consent is required, such as for marketing communications or the collection of certain health information, you may withdraw your consent at any time.

Health Information

To provide safe and appropriate treatment, I may collect information about your health, medical history, medications and wellbeing.

This information is classified as special category data and is treated as strictly confidential.

I do not share your health information with any third party without your explicit consent and will only use it for the purpose of providing safe and effective reflexology treatment.

As a member of the Association of Reflexologists, I comply with the AoR Code of Practice and Ethics, including its confidentiality requirements.

Marketing Communications

From time to time I may send information about services, offers or updates.

You may opt out of receiving marketing communications at any time by contacting me directly or using any unsubscribe option provided.

Website Contact Forms

When you submit an enquiry through this website, the information you provide will only be used to respond to your enquiry and, where appropriate, arrange an appointment.

Website Analytics and Cookies

This website uses cookies and Google Analytics to understand how visitors use the site and to help improve website performance and user experience.

Google Analytics collects information such as pages visited, time spent on the website and general location information. This data does not identify individual visitors.

You can control cookies through your browser settings. Further information is available in the website’s Cookie Policy.

Sharing Your Information

Your information will never be sold to third parties.

Information may be shared only where:

• It is necessary to fulfil a legal obligation
• It is required for insurance purposes
• It is necessary to protect health and safety
• A trusted service provider is assisting with the operation of the website or business and is required to keep your information secure and confidential

Data Retention

Treatment records are retained:

• For a minimum of eight years after your last treatment in accordance with professional requirements.
• For children, until age 25 (or age 26 where treatment occurred at age 17)

Website enquiries that do not result in treatment are generally retained for up to 24 months.

Information is securely deleted when it is no longer required.

International Transfers

Some of the services used to operate this website and business, such as email and website providers, may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure personal information remains protected in accordance with UK data protection law.

Your Rights

You have the right to:

• Request access to the personal information held about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict or object to processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

Requests can be made using the contact details provided above.

Data Protection Complaints

If you have concerns about how your personal information has been handled, please contact me directly in the first instance.

Complaints may be submitted by email to:

fcmhorton@gmail.com

I will acknowledge your complaint within 30 days and investigate the matter promptly.

Full details of my GDPR Complaints Procedure are available on my GDPR Complaints Procedure page.

If you remain dissatisfied with the outcome, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Telephone: 0303 123 1113

Website: https://ico.org.uk

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on this website.