GDPR Complaints Procedure

How I Handle Your Data Protection Concerns

1. About This Document

This document sets out the complaints procedure for Fiona Horton Reflexology. It explains how I will handle any complaint you make about the way I collect, use, store, share or otherwise process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This procedure applies to GDPR and data protection complaints only.

2. Contact Details

All GDPR-related complaints should be directed to:

Fiona Horton Reflexology

Pear Tree House

Long Marston

Stratford-upon-Avon

CV37 8RD

Email: fcmhorton@gmail.com

Website: www.fionahortonreflexology.com

3. Your Rights Under UK GDPR

You have the following rights in relation to the personal data I hold about you:

• The right to access the personal data I hold about you
• The right to rectification of inaccurate or incomplete information
• The right to erasure (‘the right to be forgotten’) in certain circumstances
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing, including for direct marketing purposes
• The right to withdraw consent at any time where processing is based on your consent

If you believe I have not respected one or more of these rights, you are entitled to raise a formal complaint using the procedure below.

4. How to Make a Complaint

Please submit your complaint in writing by email or post using the contact details above.

To help me investigate your concern efficiently, please include:

• Your full name and preferred contact details
• A clear description of your concern
• Which data protection right(s) you believe have been affected
• The approximate date(s) when the issue occurred
• Any relevant correspondence or supporting documents

5. My Complaints Process

Step 1 – Acknowledgement

I will acknowledge your complaint in writing within 30 days of receiving it.

Step 2 – Further Information

If I require any additional information to investigate your complaint, I will contact you as soon as possible and explain what is needed.

Step 3 – Investigation

I will carry out a thorough and impartial review of your complaint and keep you informed of progress where appropriate.

Step 4 – Outcome

I will provide a written response explaining the outcome of my investigation within one calendar month of receiving all information required to investigate the matter.

Where a complaint is particularly complex, this timescale may be extended, and you will be informed if this is necessary.

Step 5 – Closure or Escalation

If you are satisfied with the outcome, your complaint will be closed.

If you remain dissatisfied, you have the right to refer your complaint to the Information Commissioner’s Office (ICO).

6. Escalating Your Complaint to the ICO

If you remain dissatisfied with my response, you may lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Postal Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF